Call Center

About Inbound Call Center Services At JK Consultacny, our focus is on doing things in a manner that it adds value to the business process of our clients. We have understood the contact center business model thoroughly and accordingly specialise in providing avant garde solutions. We specialise in offering all types of inbound process related solutions developed after careful analysis by subject matter experts and consultants. Our solutions help you take care of your customers. Not just provide services but give them the 24x7 support that makes them feel more connected to the brand.This of course helps in retaining customers and brings in bigger profits for you in the long run.

Here is a look at five things that you need to know about the inbound processes solutions offered by JK Consultancy Services BPO:

• Generate customer loyalty. It is the one differentiating factor that can make your services stand above the options provided by your competitors. This is simple yet effective measure that can actually reap rich benefits without demanding heavy investments. So why should you avoid it?
• Spearhead new initiatives. Like most businessmen, your focus on making the sales. But what about the other half which revolves around addressing customer concerns. Our advisors and consultants can help you work out a detailed action plan that empowers you to address your customer concerns in a better way. Right from helping customers resolve technical queries to answering calls about their payments, system processes and a whole lot more, the inbound processes take care of everything.
• Certified solutions only: At JK Consultancy we understand and deeply value the investments our clients make to fine tune the inbound processes. And therefore provide only certified solutions with complete guarantee. Additionally, you have our expert support to guide you through implementation.
• 24x7 data services for the customer can actually boost the performance of your existing sales processes. The comfort of having someone to get back to in case of queries and problems is quite a morale booster for the customers.
• Above all, it is important to understand that the buying behaviour has undergone a sea change in the last decade. The purchase decisions are faster and this scenario has given rise to the need for detailed inbound processes in place.



As a business owner, this investment that can help your business grow. So, why not invest in improving your customer service and strengthening your business identity. Why wait for your customers to come to your shop or call you up to know your services? Use the efficient outbound call center services from JK Consultancy BPO to contact them proactively and built a strong customer bonding. How outbound services from JK Consultancy BPO can help you? We help in the following ways:

Customer Retention With the outbound services from Athena BPO stop customers from leaving you. As soon as you get a request from the customer to terminate his services you can call back the customer to know his/her issues and offer customized offers to extend his/her relationship with your company. Moreover, the expert callers from JK Consultancy BPO have the potential to convince your customers. Hence now do not let your customers leave you quietly; attend them and show that you care with us.

Lead Utilization While you may have a website where users can browse through the products that you have to offer, still many people are skeptical when it comes to online shopping. We, at JK Consultancy BPO gather leads from the online browsing history and call them up to convince them about your credibility, answer their queries which were not available on the website and convert them into buyers. JK Consultancy BPO is a brand when it comes to outbound services and use their experience and efficacy to reach the zenith of success.

Customer Acquisition Whatever may be your product or service, there are multiple competitors around you. Hence it is necessary for you to reach the potential customers before your opponents do so. The outbound processes from JK Consultancy BPO are there to help you out in this respect. Outbound call center services from JK Consultancy BPO are much more effective in acquiring new customers than the traditional methods of TV advertising, off-the-page advertising, direct mails or e-shots. We not only inform the customers about the remarkable services that you have to offer but help them to choose you by providing them the benefits that you have to offer. Our team of consultants have a sound knowledge about the present market scenario and hence they have sound knowledge about how your services are unique from the other opponents.

Debt Recovery Gone are the days when you used to run around the town to get your debts paid. The efficient outbound calling process from JK Consultancy BPO helps you trace and call your debtors and convince them to clear the same. Outbound processes from JK Consultancy BPO are easy and cost effective method to contact debtors. This is also a professional way to get your work done




Back Office Support Services




A Hassle Free, Cost Efficient Way to Reduce Operational Costs In the present days of stiff competition, every business needs to cut corners to reduce operational costs and remain competitive in the business. In fact, reducing costs is one of the surefire ways to improve the bottom line of the business. This was one of the reasons why back office services have mushroomed and are thriving today.




However, It Must Be Noted That Apart From The Obvious Advantage Of Cost Saving, JK Consultancy Back Office Support Services Offer Several Advantages As Given Below:




Bouquet of Services: Outsourcing the work is no longer limited to just customer support. At JK Consultancy, we offer a bouquet of services including accounting solutions, payroll, IT and more. Our expertise in business processes and deep insight into industry best practices enable us to redefine business processes and offer customized solutions in accordance with company goals and objectives.

Topnotch services: Since JK Consultancy back office service providers are adept technically and have a suite of wide range of platforms, we are able to use advanced IT tools and systems to generate vital reports, complex analysis and other management information systems to help organizations in critical analysis and decision making.

Saves time: Since the headache of managing and maintaining data is taken care by the JK Consultancy, the company and its employees can focus more on the core areas of the business, marketing etc to enhance the profits of the company.

Adherence to various laws and provisions: Our staff is well versed with the changing rules and regulations. As such, we follow all the regulatory orders when delivering the services.

Best of both the worlds: When you outsource your business operations to a reputed back office service provider like JK Consultancy, you get the best of both the worlds. Not just you save time and money, but you also get to leverage state of the arttechnology, IT support and data security in addition to standardization of business processes.

Improve Customer relations, retain clients: With prompt and accurate services from the BPO, answering to client queries and resorting to customer complaints becomes easier and faster. It can also provide an insight into what your customers are looking for or common problems of the consumers and help the organization in improving their products/services. This gives the business an opportunity to improve customer relations as well as retain clients.




BPO Data Processing Services




Data processing is extremely important to ensure that you are providing the correct services to your customers. We at JK Consultancy BPO help you in proper data processing in the following ways:

Set Up a Contact Center

Data processing services from JK Consultancy BPO is flexible to your needs. Where you have limited amount of data or almost infinite amount of data, we use advanced software to process all data accurately. Our expert team uses double check method to be sure that there is no error in data processing. From printed material, photo scans, excel tables to MS Office formats, we can convert all data efficiently to suit your needs.




Quick Solutions

Whether you have lot of data left unorganized for years or you have small amount of data, we help you in data processing at a short turnaround time; that too without compromising on quality. We at JK Consultancy BPO use smart tools and most updated software to process your data and hence the work is both fast and flawless.




Analytical Solutions

Today we are operating in a data centric world and hence all the data that you have is of immense value. It can give you a picture of your brand status in the market or about the customer feedback. Hence besides just arranging your data we help you in analyzing the data. We have management information systems which can easily decode complex data to provide you valuable inputs for your business.




Provide Better Customer Service

Correct data processing means providing correct services to the customers. You know the specific requirements of the customers from the data and hence can provide tailor made services to them; enhancing customer satisfaction which in turn helps you get a loyal customer base.

Saves Effort

Modern business runs on data and hence JK Consultancy BPO leaves no stone unturned to provide you with the best data processing solutions. Interact with our expert consultants today to get a cost free consultation on your data processing needs and how we can help you out.

Contact Centre Setup Consulting Services

A contact centre is becoming an essential part of any business. Much of the success and reputation of the business is dependent on how well the contact centre functions. We at JK Consultancy BPO offer our consulting services to help you set up a good contact center setup. Here’s what we do:

Advisory Solutions

Whether it is quality enhancement, workforce management or managing the operational flow, our experts at JK Consultancy BPO will met out solutions tailored to your specific operations or problems.

We have a team of experts coming from varied industrial fields with extensive experiences. After observing your operations and understanding your concerns, our experts will redefine or chart out the exact process flows to ensure that you get optimal yield and efficiency from your existing operations.

Operational Review and Evaluation

Know precisely how your call centre is functioning, understand the gaps and how it can be plugged to improve efficiency and customer experience. Our operational review and evaluation spans across the broad spectrum of services ranging from recruitment, training and coaching, quality assessment and assurance, knowledge management, workforce management, customer feedback, process evaluation and enhancement and more. Our assessment would also include evaluating online and offline training.

Our senior consultants at JK Consultancy BPO involve in understanding the onsite operations, collect pre-assessment data, conduct staff interview at various levels and then analysis the findings and suggest recommendations. All the findings and recommendations are structured in an easy to read out report.

JK Consultancy BPO, we engage state of the art tools, techniques and strategies along with proven to deliver industry best practices, evaluation and recommendations to ensure the efficiency and effectiveness of your contact centre. For this, we employ 360° approach encompassing operations management assessment, critical analysis, operations audit and finally the recommendations, after which the organization is ready for the certification.

Our experts will guide the organization at each stage to plug the gap if any and ensure that the certifications requirements are met.

We also offer assistance at every stage to implement our recommendations.

Make the most out of your contact centre!

While a contact centre helps you feel the pulse of your customers, it is not quite easy to maintain it. You have to deal with employees and equipment which are not directly related to your business. In this crisis, expert advice is essential. We, at Athena BPO help you in all the aspects of setting up a contact centre. Hence with us, you are sure to provide the best customer services to your customers at an affordable cost.